Placing an Order
Shopping with us couldn’t be simpler. Simply browse our range of products and add anything you would like to purchase into your shopping cart. When you have selected everything you would like, proceed to checkout and follow the prompts, ensuring all your details for billing and shipping are correct before using our secure payment portal to pay for your order. Should you have a discount code to use, be sure you enter this into the applicable box to update your cart with the discount available. You will receive an automated order confirmation right away upon completion of payment.
Should there be any stock issues we will get in touch right away to inform you of any potential delays, or if there is a stock discrepancy we will offer you a suitable alternative of similar quality.
Please note that we use a secure PayPal checkout that offers you the opportunity to pay with your chosen card as usual, but also to use Paypal and the option of Paypal finance to spread the payments.
It is the full responsibility of the customer placing the order to provide complete and correct delivery details, in the event of a mistake all responsibility for the package including any incidental costs for re-delivery or losses remains solely with the customer.
Delivery and Returns
We ship products out using Royal Mail, Parcel Force, TNT, UPS, DHL, UK Mail and FedEx. We have a wealth of experience shipping items all over the UK and abroad, and know how to package accordingly to ensure all goods arrive as we had sent them. You will receive an e-mail upon dispatch with details of the courier used and any relevant tracking information so you can follow the order through to your door.
Though we do our best to protect your goods please be sure to inspect the products prior to signing for it, and note any damage with the delivery driver before signing for the consignment. Any damage found after this point will be the sole liability of the customer and may not be able to make a claim. If you don’t have time to unpack and check the goods before the driver leaves then please ensure the good are signed as ‘damaged’ or ‘unchecked’.
I’m not happy with my stuff, how do I return it?
If you have to send back anything for an exchange because the item is not suitable, no problem. Just follow the advice below…
You have 14 calender days to return your items. If your item is returned to us AFTER the 14 days but BEFORE 30 days, please contact us for assistance. Any returned items after 30 calender days will not be accepted. The cost of the postage to return back to us will not be refunded, unless the goods are found to be faulty.
Once we have received a return and the items have been checked and accepted back into stock, you will be refunded via your original payment method minus the original cost of shipping the goods to you.
You have 14 Days to contact us and return faulty or unwanted items to us from the date you receive your order. We strongly recommend you use a recorded delivery service like Royal Mail 1st or 2nd Class Recorded Delivery or the international equivalent so you have a record that the package was signed for and delivered as we regret that we cannot be held responsible for goods until they reach us. It is your responsibility to package the goods up appropriately so as to arrive back with us in good condition.
We extend the return time for items bought between 1st-31st December as we appreciate these may be Christmas presents. You have until 30th January to inform of any returns from within this period.
Please note in the case of surfboards, we stock a huge range of boards and there may be rare occasions where the colourway of a board maybe slightly different to that shown on the image – whilst we make as many provisions as possible to be ensure this doesn’t happen, we always advise customers check with us on the exact colours of the board prior to purchase.
PLEASE NOTE: WE NEED TO HAVE ANY RETURNED PRODUCTS BACK IN AN UNUSED AND RE-SELLABLE CONDITION. ANY PERIPHERALS SUCH AS TAGS, STICKERS OR ANY DAMAGE TO THE PRODUCT OR PACKAGING MAY RESULT IN A 20% RE-BOXING FEE. WE WILL CONTACT YOU SHOULD SUCH INSTANCE ARISE.
WE CANNOT EXCHANGE ANY NEOPRENE PRODUCTS (WETSUITS, BOOTS GLOVES ETC) IF THEY HAVE BEEN USED IN THE WATER.
GIFT VOUCHERS ARE NON REFUNDABLE